Privacy Policy

POLICY OVERVIEW

Murray’s Collision Concierge™ is a premium service offered by Murray’s CARSTAR Collision Group. Our goal is to provide streamlined, white-glove support to every customer from estimate to delivery. We simplify the repair process by handling logistics, communication, transportation, and insurance coordination so you don’t have to.

Our core commitments:

• Transparent communication

• Professionalism at every step

• Respect for your time, your vehicle, and your preferences

• Adherence to industry and OEM standards for all repairs

All concierge services are subject to availability and may vary by location.

July 25, 2025 Last Updated: July 25, 2025

1. Information We Collect We collect information directly from you when you:

• Schedule an appointment

• Request concierge or repair services

• Submit a form on our website or over the phone

• Interact with our team by email, text, or phone

Information may include:

• Name, phone number, and email address

• Insurance and vehicle details

• Pick-up/drop-off preferences

• Payment and billing information

2. How We Use Your Information We use your information to:

• Provide concierge and collision repair services

• Communicate updates, appointment reminders, and estimates

• Coordinate with insurers on your behalf

• Improve service quality and customer experience

3. Sharing Your Information We may share limited necessary information with:

• Insurance providers

• Tow and rental car services

• Internal service partners (within Murray’s CARSTAR locations) We do not sell your personal data.

4. Data Security

We take industry-standard steps to protect your information. However, no system is 100% secure. If we learn of a data breach, we’ll notify affected individuals promptly.

5. Your Rights

You may request:

• Access to the personal information we store

• Corrections to inaccuracies

• Deletion of your information (as legally permissible)